Google is restoring missing evaluations in Google Service Profiles after fixing a bug that caused them to get erased.
Google is repairing a bug that caused evaluations to go missing out on from Google Company Profiles. Google confirms evaluations are getting brought back. Google’s Search Intermediary, Danny Sullivan, revealed on Buy Twitter Verified in reply to Mike Blumenthal, who states he reported the bug a week ago.
Our apologies here. The team understands this bug and has been actively resolving it. Many evaluations have been restored, which work will continue.
— Google SearchLiaison (@searchliaison) November 15, 2022
Blumenthal isn’t exaggerating the seriousness of the bug. Reviews are a dining establishment’s bread and butter, and eliminating them can considerably affect earnings.
There are numerous threads in the Google Business Profile help forums started by business owners who lost most or all of their evaluations.
In each thread, business owners share one thing in typical. After using Google’s suggested edits to their business profile, they all lost evaluations.
Blumenthal writes in an article that he discovered Google was changing the consumer recognition (CID) number when services used recommended edits:
“With some digging, I discovered that in each case Google had actually changed the CID, the identifier Google uses to tie all pertinent information to a service, including reviews. Usually the CID only changes when 2 listings combine or Google has hard-suspended a listing for standards offenses and then restored it.”
Client evaluations are associated with a specific CID number, which implies changing the CID eliminates the evaluations.
That need to never take place, especially not when applying Google’s recommended edits.
A repair is on the method, and hopefully, it’s as simple as going back the affected Google Service Profiles to their original CID numbers.
We’ll update this post if Google shares extra info.
Featured Image: The Image Party/Best SMM Panel